Refund Policy

Cancellation and Refund Policy

Pursuant to Florida state law, you may cancel this agreement up to midnight of the 3rd business day after signing this agreement. Cancellation requests must be made in writing or by phone, we accept cancellations by email:, by fax: 800-341-8684, or by calling our Customer Service Number: 855-598-5554. Our office hours are 9am-8pm Monday through Friday.

FirstUSA gives the Client 3-business days in which to cancel this agreement and obtain a full refund, the 3 business days will begin the day of signing this agreement. If the Client cancels after the 3-business days, they must fill out a refund request form to open a refund investigation on their behalf. This investigation will provide an accounting of all allocations of related resources and how funds have been spent on their behalf. The refund process takes approximately 10 business days to complete and the client will be notified in writing by US mail. Please contact FirstUSA at 855-598-5554 to receive a refund request form. FirstUSA provides this form by U.S. Mail. The Client is not obligated to pay any monies unless this agreement is signed and returned to FirstUSA Business Development, INC.

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